Here is the response I got from Meagan at Ford. "Hi Trevor, I see you called into our Customer Relationship center and they've advised you to seek a second opinion with another dealer who has a FiST on the lot. Please let me know when you have an appointment set up, along with the dealer name.location. " Here is my response: This is what I mean by poor customer service. I am supposed to find another dealer that happens to have a FiST so I can get service? Seriously? Well....I have already done that here on the forum asking the question and having another owner confirm they have the same problem. I can ask more owners to perform the same test and get more public confirmation if you would like? However, again, this is really poor service. Does the Ford Hotline not have access to cars to test with and get concrete answers for their dealers? Ford is putting this on the dealer by saying they need to check against a car in inventory and when the dealer doesn't have a car, then they put it on the customer to find a dealer that does? Why should the customer have to spend their time trying to find other dealers with inventory? I am not going to drive two to three hours to find another dealer who has a FiST on the lot to schedule an appointment and have them tell me the same thing other members are already confirming on this forum.